45 Days Return & Exchange
If for any reason you are not completely satisfied with your purchase, we offer a full refund or exchange within 45 days of the shipping date.
The items must be unworn and unused in original Aureole Jewelry packaging within 45 days of the shipping date. All returns and exchanges must be shipped via traceable mail with the shipping costs paid in full. For hygiene reason, earrings and personalized/custom pieces are non-refundable and non-exchangeable, except in the case of defects. Gift cards are also non-returnable.
We offer a one-time exchange policy for each order. The customer is responsible for returning the item(s), with tracking, back to Aureole Jewelry. We will bear the shipping cost to send the exchanged item(s) back to the customer.
Only regular priced items may be refunded. Discounted items (sales items and/or orders with coupon code) cannot be refunded, unless they are defective or damaged.
Our prices change in response to trends and demand from the consumer. As such we are not able to refund the difference.
*All returned goods will be inspected upon arrival. Returns that are not in original condition, without original receipt or packaging, outside of this time frame, or unauthorized returns cannot be accepted.
Please notify us via email with your order number, name of item(s) to be refunded or exchanged, and reason for return. We will send you an email with the return instructions shortly after.